My Own Staff recruits dedicated, full time Medical Support Specialists who work exclusively for your healthcare organization. They support appointment scheduling, patient communication, insurance verification, billing administration, referral coordination, medical record updates, and other approved administrative workflows.
You interview the candidates and select the specialist who best matches your practice, systems, working hours, communication standards, and company culture. Your Medical Support Specialist is never shared with another client and works under your procedures and direction.
How Your Dedicated Medical Support Specialist Supports Your Practice
- Schedule appointments, manage calendars, and send approved reminders
- Respond to routine patient calls and emails using your approved information
- Verify insurance eligibility and benefits within your authorized systems
- Update patient demographics, medical records, referrals, and supporting documents
- Assist with billing information, claims follow up, and account documentation
- Coordinate referral records, authorization documents, and required follow up
Your specialist works within your approved systems and follows your privacy, security, documentation, and escalation procedures. Assigned responsibilities should match the individual’s qualifications and your organization’s requirements.
Medical Specialists
Add a dedicated Medical Support Specialist who learns your systems, supports approved patient and administrative workflows, and works under your organization’s direction.
