Outsourced IT support services give MSPs and growing companies dedicated technical capacity without requiring them to build every role locally. My Own Staff recruits full time IT professionals who work exclusively for your company, operate inside your systems, follow your procedures, and report directly to your team.
You interview the candidates and select the professional who best matches your technical requirements, tools, working hours, communication standards, and company culture. Your technician is never shared with another client. My Own Staff handles employment, HR administration, equipment, and ongoing employee support while you maintain direct oversight of daily priorities and performance.
Learn how offshore IT staffing services can help you expand technical capacity while maintaining direct control over your team.
Choose the Right IT Support Level
Tier 1 Support
Password resets, user account support, basic hardware and software troubleshooting, ticket documentation, routine system checks, and first response help desk coverage.
Tier 2 Support
Escalated troubleshooting, Microsoft 365 administration, endpoint management, network support, security patching, cloud applications, and more complex service tickets.
Tier 3 Support
Infrastructure management, advanced networking, cloud administration, cybersecurity support, technical projects, and high level escalations.
Coverage That Matches Your Operations
Your internal team keeps control of priorities, security standards, access permissions, response expectations, and escalation procedures.
Why Companies Choose Outsourced IT Support Services
Outsourced IT support services help companies expand technical capacity without placing every ticket, project, and after hours responsibility on a small internal team. A dedicated professional can support your existing technicians, improve response coverage, and give senior employees more time for complex technical work and client relationships.
Your dedicated IT professional can work within your ticketing platform, documentation system, remote management tools, and established escalation procedures. You determine the responsibilities, access permissions, priorities, and performance standards.
This model can support:
• Tier 1, Tier 2, and Tier 3 technical responsibilities
• Help desk tickets and user support
• System monitoring and routine maintenance
• Documentation and knowledge base updates
• Backup monitoring and technical follow up
• After hours and weekend coverage
The role is customized around your environment rather than shared across unrelated client accounts.
How the Hiring Process Works
Define Your Needs
Tell us the skills, systems, experience, and coverage hours you require.
Review Candidates
We recruit and screen qualified IT professionals in the Philippines.
Select Your Technician
You interview the finalists and choose your preferred candidate.
Start Working Together
Your technician trains in your processes and joins your daily operation.
Frequently Asked Questions
Is the IT technician dedicated only to our company?
Yes. Your technician works exclusively for your company and is not shared with other clients.
Can we interview and select the technician?
Yes. My Own Staff recruits and screens candidates, but your team interviews the finalists and makes the final selection.
Which working hours are available?
Coverage can be arranged for United States daytime hours, overnight support, weekends, or extended schedules. Multiple technicians can be used when continuous coverage is required.
Who manages the technician’s daily work?
Your company manages daily priorities, processes, system access, performance expectations, and technical escalations. My Own Staff handles employment, HR, equipment, and operational support.
Can the technician work inside our existing tools?
Yes. The technician can be trained to work within your ticketing platform, communication tools, documentation, security requirements, and established procedures.
How much can offshore IT staffing save?
Savings depend on the role, technical level, schedule, and local hiring costs. Many companies reduce staffing costs substantially while adding dedicated full time capacity.
Build Your Dedicated IT Support Team
Tell us which systems you use, the coverage hours you need, and the experience level required. We will recruit qualified candidates for your review.
Looking for employment? Please visit our Careers page.
